Nature of Work:

Monitoring the hardware and software in a computer lab. This includes responsibility for hardware and software security, checking software in and out, troubleshooting minor software and hardware problems in the lab, and enforcing lab policies.

Some Examples of Work:

-Check in and out software
-Load paper in printers
-Answer minor software questions
-Enforce lab policies (no food or drink allowed, etc)
-Answer questions on the telephone
-Keep the lab area clean
-Maintain general security in the lab

Knowledge, Skills, & Abilities:

-Familiarity with the operating system(s) in use
-Good organizational skills
-Good communication skills, both on the telephone and in person
-Ability to answer the same questions over and over
-Ability to work unsupervised
-Ability to work with faculty, staff, and students

Minimum Preparation for Work:

Some experience with the computer laboratory operating system and software. Firm command of the English language


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