Nature of Work:

Position involves entry and verification of data, knowledge of the business function being supported and the data processing system's operations. Position troubleshoots and reports problems with the processing of transactions to the system or program administrator and explains rules and procedures to others. Positions determine the cause of a problem and if it is user or system based, and the steps to take to resolve it. Guidelines in the form of rules and standards, system operator manuals, business function policies, and verbal or written instructions exist for most situations.

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