System Status Notifications

Below are system status notifications from the past 7 days. Click a notice subject for full details.

Current Status

ODS Student Data Discrepancy

Operational Data Store
Description Outage: ODS: Student Data Discrepancy

Hello Everyone,

We've identified data discrepancies with student data in the ODS. We will be doing a full reload of student data to correct this issue. All ODS accounts will be locked starting around 12:30 pm today, Monday, to facilitate a faster reload of student data. We're estimating the reload process to take up to 24 hours.

Apologies for the inconvenience (and thank you for your patience),

Steve Juarez

Start - End 2023-03-27 12:30 PM to 2023-03-28 12:30 PM

Last Updated 2023-03-27 12:09 PM

Status active

WebFocus ODS connectivity is down

Reporting platform
Description WebFocus-ODS connectivity is down

Hello,

Connectivity between WebFocus and the ODS is down. We have a priority ticket open with the vendor. We'll send updates as we have more information to share.

Thank you,

Steve Juarez

Start - End 2023-03-25 7:00 PM to 2023-03-27 7:00 PM

Last Updated 2023-03-27 9:35 AM

Status active

Planned Maintenance

ODS migration to new hardware

Operational Data Store
Description ODS migration to new hardware

Hi Folks,

It’s time for the production ODS system to move to new hardware (Oracle Exadata). Starting around 12:00 pm (noon) on Friday, March 24^th the ODS system will be unavailable for ~38 hours while the team moves the ODS database to new hardware and a new address.

To connect to the production instance of the ODS (ODSPROD) after the migration, you’ll need to update your Oracle address file, TNSNAMES.ora. The updated file can be downloaded here or through AAR.colostate.edu (look for the Database Information for LAN Managers link). If you’re not familiar with updating your tnsnames.ora file, please contact your helpdesk person.

After updating the tnsnames.ora file, everything should function same as it does today. If you run into difficulties and have already updated your tnsnames.ora file, we’ll do our best to help but may need to coordinate support with your helpdesk person.

If you need assistance, please use the team email for the Data Warehouse team, is_dl_team_-_ods_and_bi@mail.colostate.edu.

Thank you,

Data Warehouse Team

Division of IT

Colorado State University

Start - End 2023-03-24 12:00 PM to 2023-03-26 6:00 AM

Last Updated 2023-03-26 5:23 PM

Status completed

Applications Manager File System changes

Applications Manager (AppMan) scheduler
Description AppMan Maintenance-Downtime for Banner & HR

UPDATE: This maintenance is complete. Thank you to all of the DoIT staff that worked this morning to make it a success!

Hello,

The Division of IT will be conducting maintenance work on Sunday, March 26^th from 6:30 AM to 12:00PM. The maintenance work requires AppMan, Banner Admin Pages, Self-Service Banner, and the HR (Oracle EBS) system to be offline during this time. This maintenance does not affect TimeClock Plus or TMS, Talent Management System. All other systems not specifically mentioned are not affected by this work.

Please forward this message to any stakeholders or staff you feel should be alerted about this work.

Thank you,

Enterprise Applications & Infrastructure Department

Division of IT

Start - End 2023-03-26 6:30 AM to 12:00 PM

Last Updated 2023-03-26 11:03 AM

Status completed

Network Replacing power supply in West Campus Core router.

campus Ethernet and fiber optic network
Description We are hoping to avoid an outage, but it is possible that the WCC may reboot during this work, in which case all WCC connections will be down for ~20 minutes.

In the event that campus phone service is down, do not use your desk or "land line" phone to call CSU Police at 911 or 491-6425. If you need to reach emergency services during such an outage, use a cell phone.

Start - End 2023-03-24 5:30 AM to 6:00 AM

Last Updated 2023-03-24 6:14 AM

Status completed

Network Need to reboot SPUR Hydro MDF and IDF switches to enable new command needed for multicast troubleshooting.

campus Ethernet and fiber optic network
Description All connections in Hydro will drop for ~10 minutes as the switches reboot.

Start - End 2023-03-23 6:45 AM to 7:15 AM

Last Updated 2023-03-23 7:16 AM

Status completed

Network Switch maintenance LSC IDF 104

campus Ethernet and fiber optic network
Description ~5 min downtime as I replace failing switch module

Start - End 2023-03-23 5:00 AM to 7:00 AM

Last Updated 2023-03-23 7:00 AM

Status canceled

Network Switch Maintenance Facilities South 100

campus Ethernet and fiber optic network
Description ~20 minute downtime while I move connections to new network equipment.

Start - End 2023-03-23 5:00 AM to 7:00 AM

Last Updated 2023-03-23 7:00 AM

Status canceled

Network Switch Maintenance Med center

campus Ethernet and fiber optic network
Description ~10 min downtime to 242.20 switch as I upgrade the code

Start - End 2023-03-23 5:00 AM to 7:00 AM

Last Updated 2023-03-23 7:00 AM

Status canceled

Status History

Legend

Operational
Service Outage
Planned Maintenance
Check Vendor Status

Service	Mon 3/20	Tue 3/21	Wed 3/22	Thu 3/23	Fri 3/24	Sat 3/25	Sun 3/26	Mon 3/27	Vendor Status
Applications Manager
Canvas
GlobalProtect
Microsoft Teams
Network
ODS
Office 365
OneDrive for Business
WebFocus

All Systems

Service	Vendor Status	Description
Applications Manager		Applications Manager (AppMan) scheduler
ARIESweb		Student Information System
Atlassian		web-based team collaboration tools
Banner - Student Registration		Student Registration Self Service
BDMS		Banner Document Management Suite
Boomi		Boomi Integration Platform
Campus Cloud		VM Hosting Service
Canvas		Learning Management System (LMS) for CSU academic courses
CCURE		card-access system
Central Services		Division of IT centrally supported systems
COmanage		external identity management
CSU-Pueblo NetID		CSU System Identity (currently used by CSU-Pueblo)
Department file/print services		CSUNTS file server / ACNSPRINT print server
DHCP		CSU Wireless / departmental VLANs
DNS		Domain Name Services
Duo		Two-factor authentication
Dynamic Forms		Electronic forms vendor
Echo360		Video Lecture Capture
EMS		CSU Event Management System
Exchange		Central Exchange email and calendar
FAMweb		FAMweb is a tool used by parents, family and friends to access information about a CSU student
Fort Collins NetID		CSU Fort Collins identity (formerly eID)
GlobalProtect		CSU VPN
Google Apps		Google Workspace for Education online applications (Gmail, Google Drive, etc.)
Grouper		Authorization Group Management
Grouperldap		LDAP directory used for Shibboleth IdP and Grouper support
Human Resources Portal		Human Resources Portal / Authbroker
Kuali Financial System (KFS)		Kuali Financial System (KFS)
Kubernetes		Container orchestration
Mailing Lists		University email mailing lists (listservs)
Microsoft Teams		Web conferencing, chat and file sharing
Network		campus Ethernet and fiber optic network
ODS		Operational Data Store
Office 365		Microsoft Office online applications
OneDrive for Business		online file sharing and cloud backup
OnSSI		Video Surveillance System
PaperCut		print services for library and residence halls
Power		campus electrical power
RAMweb		student information system
Rave		emergency text alert system
Shibboleth		Single Sign-On using your CSU NetID
SQL Server		Microsoft database management system
TeamDynamix		ITSM
Telephones		Voice over Internet Protocol (VoIP)
Test		Just testing
VistaPlus		Output and report capture
Voice Mail		Phone messages
Web Help Desk		Help Desk Ticketing System
Web Services		Windows and UNIX web hosting services
WebFocus		Reporting platform
Wireless		on-campus wireless network
WSNET2		DoIT-provided Windows-based Web Services